Visit our dedicated Size Guide page to fit the perfect fit for your Atelier Paulin jewellery.

Your jewellery is handcrafted for you and beautiful creations should not be rushed.

Your piece is crafted over 2 weeks in Paris, then delivered to you within a week. So estimated delivery timeframe can be up to 3 weeks.

These are estimates only, we aim to delivery all orders as quickly as possible. You will receive order updates via email with all necessary tracking information and estimated date of arrival.

Tracking details will be provided once your order has been dispatched. 

Shipping time

Once your order is shipped from our local warehouse:

• Delivery within NSW: delivered within 1-2 business days.
• Interstate Delivery: delivered within 2-3 business days.

You will receive an email with all necessary tracking information and estimated date of arrival.

Shipping costs

• Orders under $400 AUD: $12 Express Post flat rate
• Orders of $400 AUD or more: complimentary shipping within Australia

Orders are shipped via Australia Post Express.

International Shipping

Shipping to New Zealand is not currently available. For the rest of the world, visit AtelierPaulin.com

We offer complimentary returns or exchanges on eligible non-personalised jewellery within 30 days of receipt.

Items must be unworn, undamaged, returned in their original packaging, and accompanied by proof of purchase.

Once your return is approved, we will provide a complimentary return label. Following receipt and assessment of your piece, refunds or exchanges are generally processed within 4 weeks.

Because personalised jewellery is made especially for you, change-of-mind returns and exchanges are not available on personalised orders.

If your piece requires a fit adjustment, such as the addition of an adjustment ring, our Sizing Guide will guide you through. If you have any questions, our team will guide you at hello@atelierpaulin.com.au

This policy is in addition to your rights under the Australian Consumer Law.

HOW TO RETURN AND EXCHANGE MY JEWELLERY?

1. Submit your request through the My Returns form in your customer account section.

2. Once approved, we will issue a complimentary return label for you to return your piece in its original box with proof of purchase.

3. Once received, your return will be assessed and generally processed within 4 weeks.

Please note we may decline a refund or exchange under our voluntary returns policy where an item has been worn, damaged or does not meet eligibility conditions.

You will not be charged duties and taxes other than the usual GST, included in the price displayed. Your order will be managed from our local warehouse, located in New South Wales.

Our artisans put all their passion into the creation of your jewel, but it remains an artisanal, sometimes delicate piece.

All jewellery purchased is guaranteed for one year from the date of purchase mentioned on your invoice. This warranty covers material or manufacturing defects.

Cords, links, deformations due to accidents or misuse, and normal wear & tear are not covered in the warranty.

For more information you can contact us at hello@atelierpaulin.com.au and join a photo of your jewel.

If your jewel is still under warranty:

Please send us your jewel in its original box and the proof of purchase (warranty or invoice) by parcel after completing the return form on your customer account in the section my returns.

Your request will be processed within 3 weeks from the reception of your jewel. After assessing your piece, our team will be in touch with repair options and timing.

If your jewel is no longer under warranty:

The same process apply, with the difference that repair costs will be charged to you.

We will assess the piece and repair needed, send a quote and process payment once the quote is accepted.

To replace your cord: $50 + shipping flat rate $12.

How to gift an Atelier Paulin gift card?

Not sure about the size or style for your special someone? Need a last-minute gift idea? Give the gift of choice with an Atelier Paulin Gift Card.

Our gift card is a unique code made up of letters and numbers, which the recipient can redeem anytime by simply entering the code during checkout. The gift card amount will be deducted from the total at checkout. Please note that if the full amount isn’t used, the remaining balance cannot be saved for future use.

1. Choose the amount you’d like to give and add a personalised message.

2. Choose from two delivery options:

• Print at home : Print a beautifully designed Atelier Paulin e-gift card at home to present in person.
• Send by email : Send the gift card directly to the recipient’s inbox.

How to find my order number?

A confirmation email with your order number was sent to the email address you used for the purchase. If you don’t see it in your inbox, please check your spam folder and allow a few minutes after placing your order. You can also view your order history by logging into MyAccount If you haven't created an account yet, you can do so using the same email address you used for the order.

How to cancel or modify my order?

If you need to modify or cancel your order, please email us within 24 hours of placing it at hello@atelierpaulin.com.au

How to change my shipping address?

To update your shipping address, please contact us via email within 24 hours. If your order has already been shipped, you can reach out directly to the carrier for further assistance.

How to track my order?

Log into MyAccount to track the status of your order. If you don’t have an account, you can create one using the email address linked to your order.

Once your order has been shipped, you’ll receive an email with the tracking number.

You may complete your purchase online on our website through the following methods:

• Credit/Debit Card (Visa, Mastercard, and American Express), with secure payment.
• Paypal – offering the option to pay in 4 interest-free instalments.
• AfterPay – pay in multiple interest-free instalments.

You can also use Atelier Paulin gift card for pay your order.

Feel free to contact us at hello@atelierpaulin.com.au for any questions in relation to our products or company. We will do our best to attend to your enquiry in the shortest time.

For press, wholesale or hiring enquiries, please use the same contact method.